Terms of Service

Last Updated: December 2024

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and LuckyGene Indie Studio ("LuckyGene," "we," "our," or "us") regarding your use of our services, website, and any related applications or platforms.

By engaging our services, accessing our website, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Services Overview

LuckyGene provides comprehensive digital development services, including but not limited to:

• Custom web application development
• Mobile application development (iOS and Android)
• Game development and interactive media
• Blockchain and cryptocurrency solutions
• UI/UX design and user experience optimization
• Technical consulting and system architecture
• Maintenance and support services

All services are provided on a project basis unless otherwise specified in a separate service agreement.

3. Project Engagement Process

3.1 Initial Consultation

All projects begin with a comprehensive consultation to understand your requirements, objectives, and technical specifications. This consultation may be conducted via video conference, phone, or in-person meeting.

3.2 Project Proposal

Following the consultation, we will provide a detailed project proposal including scope of work, timeline, deliverables, and pricing. This proposal serves as the foundation for our service agreement.

3.3 Contract Execution

Work commences only after both parties have signed a detailed service agreement and initial payment has been received as specified in the proposal.

4. Payment Terms and Conditions

4.1 Payment Structure

Unless otherwise agreed, projects follow a milestone-based payment structure:

• 50% deposit required before project commencement
• 25% payment upon reaching agreed project milestone
• 25% final payment upon project completion and delivery

4.2 Payment Methods

We accept payments via bank transfer, PayPal, Stripe, and cryptocurrency (Bitcoin, Ethereum). All payments must be made in the currency specified in the service agreement.

4.3 Late Payments

Payments are due within 14 days of invoice date. Late payments may incur a 2% monthly service charge and may result in project suspension until payment is received.

5. Client Responsibilities

To ensure successful project completion, clients are responsible for:

• Providing accurate and complete project requirements
• Supplying necessary content, assets, and access credentials
• Responding to requests for feedback within agreed timeframes
• Making timely payments as specified in the service agreement
• Ensuring all provided content is legally owned or properly licensed
• Maintaining confidentiality of any proprietary information shared

6. Intellectual Property Rights

6.1 Client-Owned Content

Clients retain full ownership of all content, data, and materials provided to us for use in their projects.

6.2 Developed Solutions

Upon full payment, clients receive full ownership rights to custom-developed solutions, including source code, unless otherwise specified in the service agreement.

6.3 Third-Party Components

Projects may incorporate third-party libraries, frameworks, or services subject to their respective licenses. We ensure all third-party components are properly licensed for commercial use.

7. Confidentiality and Non-Disclosure

We maintain strict confidentiality regarding all client information, project details, and proprietary data. This confidentiality obligation extends to all team members and subcontractors involved in your project.

We may showcase completed projects in our portfolio unless explicitly requested otherwise in writing. Any such showcase will focus on technical implementation rather than sensitive business information.

8. Quality Assurance and Testing

All deliverables undergo comprehensive testing and quality assurance processes, including:

• Functional testing across specified platforms and devices
• Performance optimization and load testing
• Security vulnerability assessments
• Code review and documentation
• User acceptance testing support

9. Support and Maintenance

We provide 30 days of complimentary bug fixes and minor adjustments following project delivery. Extended support and maintenance services are available under separate agreements.

Support services include security updates, performance monitoring, backup management, and technical assistance as specified in the maintenance agreement.

10. Limitation of Liability

Our liability is limited to the total amount paid for the specific project. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

This limitation applies regardless of the legal theory under which damages are claimed and even if we have been advised of the possibility of such damages.

11. Termination

Either party may terminate the service agreement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed to the termination date.

We reserve the right to terminate services immediately in cases of non-payment, breach of terms, or inappropriate conduct.

12. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through good faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration under the rules of the London Court of International Arbitration.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings will be conducted in the courts of London, United Kingdom.

14. Contact Information

For questions regarding these Terms or our services, please contact us: